Frequently Asked Questions

What happens if my equipment doesn’t fit?

When our technician arrives he will have a range of boots either side of the size you specified when booking to ensure we can offer you the perfect fit. If you feel you need longer skis or board or would like to change your equipment during the duration of your rental please contact the above number.

What level of equipment should I use?

Although all of our equipment is of the same high standard, we aim to provide different levels of riders with the approporiate equipment. If you are unsure we always advise that you use our beginner intermediate range.

How do I pay?

This is usually dependent on your accomodation. If you have arranged hire with your stay then your accomodation provider will take payment. If you have come through our site payment will be done then. If you have contacted us direct via phone or email or your accomodation provider doesn’t arrange payment then we accept card payment or cash.

How do I return my Equipment?

Don’t worry about it - on your last day we will come round and collect your equipment. We aim to collect all equipment at 6.00PM so please ensure it is back at your accomodation by then.

Insurance - I’ve lost or damaged my equipment!

Don’t panic! We do not provide insurance for the equipment in the case of loss or damage. In the event of loss then the cost of the equipment is charded to the user HOWEVER This can be recuperated from almost all ski holiday insurance policies. If the equipment is damaged then this cost is assessed on an individual basis. The cost for lost equipment will vary depending on the equipment in question.

THE JARGON

Ski Binding set up

Each binding needs to be adjusted to the correct length for the users ski boot sole length.

Sole Length

Different sizes of ski boots can have different sole lengths, as well as different models of the same size. This is the total length of the sole of the boot.

Ski Din Settings

This is the tension setting in the binding which controls the release of the ski boot from the binding in the event of a fall.

Snowboard Binding Adjustments

Snowboard bindings can be adjusted in many ways including the strap lengths to go around different girths of boots, the forward lean to the high back and the angle of the binding to the board.

High Back

The high back of a snowboard is the part than runs up your calf. If this leans forward more it will affect the strength of your heal edge. The further forward the harder the edge can dig into the snow but the more uncomfortable it is to the user.

Goofy

Riding a snowboard right foot first.

Regular

Riding a snowboard left foot first.

Binding Angles

Everyone will like their board set up differently. There is a basic set up that is used but as you progress you will develop your own style and way of setting up your bindings.

Duck Foot

When your binding is setup in a way that both you feet point away from each other on a snowboard.

Rocker

This is a relitively new advance in ski and snowboard technology that continues the rise of the tip gradually further down the length of the ski or board. It makes the ski float more in powder but can give you less edge contact on piste.

Sidecut

This is the eliptical shape running down the side of a ski or snowboard. The deeper the ellipse the bigger the ‘sidecut’ A bigger sidecut allows the rider to turn faster. It can also make a ski more unstable at high speed. You’ll notice a slalom ski has a large sidecut and a downhill ski has a shallow sidecut.

Twin-Tip

Snowboards are generally always a twin-tip which means the board has a raised end at both ends. In the last decade skis have started this. Initailly to allow the rider to ski backwards for tricks but this has made its way into most skis now to help release the tail during turns.